I used Kool Nites Limo for a four-hour shuttle service on Saturday, April 12 for my wedding. The service I requested and paid for (pre-paid) was for four hours on a 24-passenger minibus. According to the term of service, the bus was to pick us up at the Church at 3:00 pm and drop us off at the reception in Westport at 7:00 pm. While the bus driver was very nice, he was a whopping 45 minutes late picking us up. He left two messages on my cell phone after 3:15, but I had just gotten married, and was away from my phone all day. My husband has tried calling the Kool Nites office several times to report this incident, only to be told he will get a call back later from the manager. After weeks of no response to phone calls or e-mails, we filed an additional complaint with an outside resource. No response to that either. Also, the bus was extremely dirty. For $500, I was expecting a little more. Overall, terrible customer service. I would recommend thinking twice before booking.
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