Our wedding was everything we hoped it would be! Our family is spread out all over the country, so uniting in Fort Myers, Florida in the middle of winter was just perfect. The weather could not have been better! Our guests were very impressed with the resort as well.
Overall, the wedding turned out great. The property was beautiful and clean. Unfortunately, we definitely hit some snags along the way. The resort had changed owners in the middle of our planning year, which resulted in a decrease in customer service. In addition, a few mistakes were made by the staff, causing some stress and frustration on our parts. One major source of dissatisfaction was the lack of professionalism and experience of our catering manager (wedding coordinator essentially), who was actually the third one I had been assigned in one calendar year due to the change in owners! But since our wedding she has resigned, so hopefully no other brides will go through the same problems that I did!
Only two of our guests opted to stay at the cheaper hotel instead of the resort. We didn't hear any complaints! And the hotel even delivered our welcome baskets to our guests free of charge!
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