Justina and Vince 's Wedding

WORST PLACE TO HAVE A PRIVATE EVENT!!! READ: WEDDING! Please Brides, Grooms, and Families save yourself money and heartache and book your event with a more reputable venue. We had a total breach of contract in regard to anything Silver Lake was responsible for the night of our reception. The management is terrible and the only thing they excel at is taking your money and then doing absolutely nothing to earn it. I was promised a private event and instead had a homecoming event planned the same night as my reception booked a year out in advance. I had teenage girls half naked invading my meticulously planned incredibly intimate wedding reception. They didn't bother to tell me this when I made my final payment 3 days before my wedding. My reception was the exact opposite of the description touted on their website. All Silver Lake Country Club did was collect my money --a deposit at the beginning and a collection of basic information 1 month prior to my wedding. There was no other assistance....the private event coordinator Lorelei Olzinger-Nelson couldn't be bothered with me a non-member that was bringing such meager business to their establishment. I can't tell you how many times I heard "this is a business" and believe me that is all it is--and a poor one at that. Silver Lake didn't meet my basic expectations let alone exceed them like they claim. They did NOTHING to customize my event--they provide the 4 walls and that is it. My family and I choose the floral arrangements, the cake design, the upgrade in chairs and linens (what they have to offer is outdated and bland), and other special decor and intimate details that made the night memorable. All I paid Silver Lake to do was provide Ivory napkins and hot food. This was a bridge too far. I had a small reception of 85 people and I choose buffet so that food would be warm. Our food was lukewarm and overdone. Service was terrible, when things weren't delivered as contracted it sent the staff into a frenzy and they had no idea how to properly execute service recovery. They caused 45minutes of stress over pink napkins they set out instead of ivory as I ordered---which resulted in my family going out to find ivory napkins. Not to mention precious time wasted with my photographer. The service recovery was handing my guests gold napkins at the last minute as my guests are sitting down to eat. Your money will get you 4 walls- no privacy, no dream reception, no effort, no quality service, no hot food, no attention to detail, no fulfilling of contracted services, their members walking freely through you event because in the words of their members "who the F*** are you, I'm a f*******g member here". Oh and if mistakes are made as with our event it will be used as the general manager would like to call it "a learning experience". It appears they are only good for golf....so leave the weddings to real experts.

Vendors & Venues Reviews

188946
Beach Boyz Entertainment
Cuyahoga Falls, Ohio
Bands/Live Entertainment
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Bonnie's Bloomers
Akron, OH
Florists
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Silver Lake Country Club
Stow, OH
Reception Sites

WORST PLACE TO HAVE A PRIVATE EVENT!!! READ: WEDDING! Please Brides, Grooms, and Families save yourself money and heartache and book your event with a more reputable venue. We had a total breach of contract in regard to anything Silver Lake was responsible for the night of our reception. The management is terrible and the only thing they excel at is taking your money and then doing absolutely nothing to earn it. I was promised a private event and instead had a homecoming event planned the same night as my reception booked a year out in advance. I had teenage girls half naked invading my meticulously planned incredibly intimate wedding reception. They didn't bother to tell me this when I made my final payment 3 days before my wedding. My reception was the exact opposite of the description touted on their website. All Silver Lake Country Club did was collect my money --a deposit at the beginning and a collection of basic information 1 month prior to my wedding. There was no other assistance....the private event coordinator Lorelei Olzinger-Nelson couldn't be bothered with me a non-member that was bringing such meager business to their establishment. I can't tell you how many times I heard "this is a business" and believe me that is all it is--and a poor one at that. Silver Lake didn't meet my basic expectations let alone exceed them like they claim. They did NOTHING to customize my event--they provide the 4 walls and that is it. My family and I choose the floral arrangements, the cake design, the upgrade in chairs and linens (what they have to offer is outdated and bland), and other special decor and intimate details that made the night memorable. All I paid Silver Lake to do was provide Ivory napkins and hot food. This was a bridge too far. I had a small reception of 85 people and I choose buffet so that food would be warm. Our food was lukewarm and overdone. Service was terrible, when things weren't delivered as contracted it sent the staff into a frenzy and they had no idea how to properly execute service recovery. They caused 45minutes of stress over pink napkins they set out instead of ivory as I ordered---which resulted in my family going out to find ivory napkins. Not to mention precious time wasted with my photographer. The service recovery was handing my guests gold napkins at the last minute as my guests are sitting down to eat. Your money will get you 4 walls- no privacy, no dream reception, no effort, no quality service, no hot food, no attention to detail, no fulfilling of contracted services, their members walking freely through you event because in the words of their members "who the F*** are you, I'm a f*******g member here". Oh and if mistakes are made as with our event it will be used as the general manager would like to call it "a learning experience". It appears they are only good for golf....so leave the weddings to real experts.


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