Hyatt Place - Utica

Very professional & attentive.

This hotel is very nice, however, I prepared guest bags and asked them to give them to my guests as they checked in. They forgot to do it and then couldn't find the bags at first.

If you have family from out of town this is the best and most comfortable place that I found in the whole area!

They gave away put honeymoon room the night of our wedding...Holiday still had our room reserved so we went there...not happy at all and never compensated...

When we booked with Hyatt Place they were suppose to provide a bus for our guest, but the hotel tried to change/discontinue the agreement. My wife had to hackle with them until they agreed to uphold their original agreement. Then we paid extra for a separate dinning room for our morning after breakfast. Hyatt Place never gave us our room. Once again, my wife had to hackle with them to get our money back. No one knew what was going on, including the hotel's head manager. Do not go there for your wedding!