Ho'onani Salon and Day Spa

Ho'onani Salon and Day Spa

Wedding Day Beauty

1 wedding, 0 ratings, 1 review

Oahu, Hawaii,

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Kalei and Phil
June 07, 2008
Oahu, Hawaii
Wedding Day Beauty

Is there a negative star rating because this would warrant it. This was my only bad experience in planning the whole wedding. I made an appointment four months in advance for my entire bridal party (to include my mom and aunt) to get manicures and pedicures. I spoke to two different people, and even had someone call me back to say she had talked to a manager to confirm they could accomodate such a large group. Then the day before our appointment, I called to confirm, and they had no record of my appointment. Then they had the nerve to suggest I had made an appointment with a different salon and that I was just confusing them with someone else! Well, come to find out, they just switched to a new computer-based system, so they probably forgot to put my appointment in. Oh, and one of the two "owners" of the salon, I found out just got there in May, so of course, she wouldn't remember me because she wasn't even there when I made the appointments. It was way too much stress to deal with the day before the wedding.

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