BCAA Travel

BCAA Travel


1 wedding, 1 rating, 1 review

999 Broadway West

Vancouver, BC,

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Nancy and Paul
August 05, 2007
Vancouver, BC

We chose to register with BCAA’s Honeymoon Registry—wow, isn’t deciding to register enough of a debate in itself and then not registering for household items! We had been planning a honeymoon in Italy and thought BCAA Travel would be a great help in planning a big trip. Our initial couple of meetings with the representative were good: she was friendly, booked our airfare, and provided us with a ton of books and resources. Unfortunately, we didn’t hear from her much after that and she seemed to have difficulty returning phone calls. We were even hearing about family not being able to give to our registry because she wasn’t returning their phone calls. We also didn’t like many of the accommodations that their books advertised so we found that we had to do a lot of research ourselves and no help was offered. It got to the point that we would just send an email instructing her which hotel to book and when. When she didn’t respond to our phone calls and we were at risk of not getting a hotel we wanted, we called the manager. The manager was completely professional and sorted everything out without offering up any excuses. She continued to deal with us promptly right up until we left on our trip. I’d like to think that one bad representative isn’t a reflection of everyone that works there. In the end, we had a fabulous three-week honeymoon in Italy and a once-in-a-lifetime experience taking the Orient Express from London to Venice.

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