The Brandywine Inn

08004 b1

The Brandywine Inn

Hotels/Accommodations

1 wedding, 1 rating, 1 review

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Reviews

433250
Megan and Nayan
June 15, 2011
Wilmington, DE
Hotels/Accommodations

we stayed there the night before & the night of the wedding...the first night was perfectly fine except that 1 of my guest's rooms did not have any AC & when they called the desk, they were told it was working find & they were not allowed a new room. luckily the adjoining room was in use by another guest & they were able to keep the door that links them open to share their AC. both of those rooms had fire hazards with the electrical. there were even scorch marks around the outlets!!

The second night, was FAR worse!! my hubby & I weren't able to check into our bridal suite until after the wedding so when we got back from the wedding, we tried to get our room keys & everything. i ended up having an issue with my card & had to transfer money from my savings over the phone, so i told the guy at the desk to hold up a moment so i could call the bank & transfer the money. what'd he do? he kept swiping my card before the transaction was done, locking my card out of the system! WTH?! & then he had the nerve to hand us 2 keys & tell us our room number. sounds fine right? he didn't tell us it wasn't the room i made the reservation for. so while i'm in my wedding dress, carrying my over night bag, & my bouquet, i had to run around the whole "hotel" (it's really a motel) to find he gave us keys to a dingy little normal room! (the reason we went around the hotel was because we first went to the room i knew i had requested. I had been shown it when i went to sign the contract. then had to go back & get horrible directions that sent us to the wrong end of the "hotel", just to go all the way around to the other end. & all of this involved going up 2 different flights of stairs in my gown & carrying everything mentioned before!) we had to wait until my parents got back to the hotel to get things straightened out. it took my husband's cousin putting down his card to get the room i requested! as i was leaving the room i wasn't even supposed to be in,

my dress got snagged on the door!

needless to say, the next morning we called corporate to complain which after a couple hours, resulted in my husband & I getting rushed out of the hotel over to ihop dow the road while everyone else scrambled to get everything else packed up before noon because the manager (MARY) threatened to call the cops on us!!! all because we weren't happy with the service!

in all of the havoc, a left over bottle of rum got smashed ^ wasted, my reception dinner that was packaged up for me at the wedding was left behind, & i still have a hole in my dress!!!!!

things are still not resolved yet.

on a side note, i have to say their maintenance men were awesome.


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