El Dorado Maroma a Beachfront Resort, Gourmet All Inclusive

230934 l

El Dorado Maroma a Beachfront Resort, Gourmet All Inclusive

Ceremony Sites, Reception Sites

1 wedding, 0 ratings, 1 review

Carretera Cancun - Tulum Km. 52

Playa del Carmen, ,

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Jacquelin Franklin
September 03, 2010
Playa del Carmen, Mexico
Ceremony Sites

We were harrased all day long by the wedding team. It was so bad that I was not able to get prepared for the Ceremony and ended up being late. I continued to ask the wedding planner from Lomas Travel, Irais, and her team to please give me some time to prepare so I can enjoy the day with the ladies. They disregarded my request. My husband, mother, mother-in-law and sister made the same request, but they disregarded them too.

At one point we were even told that there would be no wedding because the minister has other things to do. Those were the exact words that were relayed to us.

The ceremony setup was ok. It was not what we asked for, but it wasn't horrible. Our wedding ceremony was truly saved by the Minister, Carmen, who was amazing and our guests.

My makeup, hair, nails and just overall look was not what I wanted for my wedding day, because I could not prepare and was rushed to get ready after an entire day of being harassed. I was not able to take any photos getting ready with our photographer and was so frazzled by the planner from Lomas Travel and her team by the time I reached the Ceremony.

It was definitely not what we were lead to believe would be the experience we would have during our planning with Destination Weddings in the U.S. and Lomas Travel, who they referred us to in Mexico.

I would not recommend working with these vendors. Bring your own planner from the U.S. that is invested in your wedding and not part of some wedding money making machine. You will be so much happier for it in the end and feel your money was well spent.

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Jacquelin Franklin
September 03, 2010
Playa del Carmen, Mexico
Reception Sites

In a nutshell, our reception was an absolute nightmare and by far was by far the worst event of the wedding day.

Nothing was setup as we requested despite the fact that we had multiple meetings with the wedding coordinator from Lomas Travel over a course of 2 days before the wedding day. I even sent diagrams of the reception floor plan, but nothing was coordinated the way we requested. Some dishes were not served at our reception - i.e Lobster tails (very expensive). Our candle lighting ceremony that we wanted to do with our parents was not able to happen since the wedding planner and her team lit the candle even though we asked them not to and merely placed it on the guest table. Please note, we paid extra money to have the candle and hurricane for the candle lighting ceremony. Then, the planner approached us after we were just announced, entered the reception space and sat at our sweetheart table for money for the menus she printed. We were devastated. Everyone was looking at us while she was showing us the receipt and asking us for the money. We had many opportunities to discuss this matter throughout the day, but she did not bring it up until we were at the reception. My sister ended up having to leave the reception, go back to her room and get the money because we did not have the cash on our person.

We tried to make the best of the reception, but it was heartbreaking to know we had invested so much time into planning our wedding just for it to turn out like this.

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