Let me start by saying that I loved Pine Ridge as a venue. The facility itself was classic, charming and had so much character, much more than a typical reception hall, yet around the same price. I still constantly receive compliments on how stunning it was on our wedding day. The facility itself was clean, as well as the restrooms and the surrounding area. It was a good size for our 150 guests, although I'm not quite sure how they would fit many more than that in the room (although they say it is possible). Pine Ridge is catered by a local restaurant Dino's catering, which had great food (again, I still recieve tons of compliments on it and how it didn't taste at all like "wedding food"). My love for Pine Ridge confessed, I must say I was extremely unhappy with the service provided by the catering manager who was in charge of the wedding events. Betty was extremely difficult to work with throughout the entire wedding process. She was very abrupt and not helpful throughout the process. Often it seemed like she just expected us to know how things worked (such as seating and timing) and all our questions were major inconveniences. We requested some special meals for some guests with allergies and dietary restrictions and they never received them. She inaccurately wrote down our menu selections on our catering contract and when we corrected her, she did not care one bit that we had already printed our menus based on the incorrect food item. She was extremely inflexible with times to meet for menu tastings and to drop off items for the wedding; We both work during the day and she refused to stay in the evenings for us, our parents ended up having to drop off all our stuff on their day off before the wedding. And she was rude to our parents on the day of the wedding because some of the vendors showed up earlier than the time they were supposed to (which, I understand it was in the contract and I informed them of this time, but obviously we only had so much control over the situation, it was not our parents fault and they should not have been made to feel guilty on wedding day). I don't mean attack her as a person, but I feel like if I had known these things about the "customer service" from Dino's Catering/Pine Ridge, and if I didn't love the facility of Pine Ridge as much as I did, I would have made a different decision about where I held my reception.
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