Reviews
To say that I'm disappointed in this company would be an understatement.
Based upon the referrals of several friends who got married over the past few years, we decided to go with this company for our wedding cake. We'd tried a few other bakers, but no one was really up to the standard I was looking for- after all, I needed a cake that would really blow our crowd away & be the centerpiece of our reception.
My mother & I set up an appointment & went to meet with them to discuss ideas, what we were looking for etc. They gave us a wonderful sample plate full of bitesized pieces of cake, icings etc. & we were pretty much in cake heaven. The lobby of the bakery is inviting- demo cakes lining the walls, books & photo albums of cakes to choose from, & it's very comfortably decorated. We sat down and began talking with them. Nothing we asked for seemed to be too much- I'd taken a photo of the cake I wanted in with me & explained that I would for our cake to look exactly like that, only changing the colors on it. They said that was absolutely no problem. The meeting went well & a few weeks later, they gave me a sample box to take home with me so that my DH could try it. He fell in love with it as well & that was that- we were going to book them.
2 weeks before the wedding I went to pay the remaining balance & confirm all the details with them. It all ran smoothly. I had purchased my own cake stand, only to find it was too small & they wouldn't be able to use it. Kindly, they offered to loan me one of theirs at no extra cost & I was grateful.
Come the day of the wedding, I get to the reception to find that the cake design is awful. It's absolutely hideous & NOTHING like I'd asked for. It looked... well, I can't find the words to describe how atrocious it was. The general gist of the design was right, but it wasn't anything like the photo I'd given them. I was devastated. Within an hour of the reception starting, the bow on the middle tier had fallen off (and it was NOT hot in my reception room as they claim it was) & smashed into the side of the cake. My mum & the caterer's did the best they could to try and fix it, but it still looked ridiculous.
When my husband and I cut the cake, we were appalled to find that there was nearly 3 inches of buttercream on the outside of it. The "slice" of cake that we were supposed to feed each other was nearly all buttercream & we couldn't even tell if they got the interior correct.
Talking to my dad the day after the wedding, he said he thought they got the fillings incorrect as he couldn't taste anything but buttercream. (we were supposed to have chocolate cake with chocolate ganache & strawberry mousse on the bottom layer, lemon cake with raspberry puree & lemon curd on the second tier, & chocolate cake with creme de menthe mousse for the top tier) Both my sister & MIL said the same thing. However, I did finally manage to track down the left over pieces of cake & taste them for myself- the bottom layer was correct, however the second tier was missing the lemon curd & I have no idea about the top tier as it got devoured at the wedding.
When I called to ask them about the situation, they were very standoffish with me about it and refused to entertain the idea that it could possibly be wrong. I spent an entire day going back and forth with them on the phone about the situation. Since I needed to go past and drop off the cake stand anyway, I set up a time for my husband and I to sit down with them and talk in person.
I showed them photos of what they'd given us and what we had requested. They admitted they looked nothing alike and couldn't explain why there had been such a big mistake in the design. When I pointed out that I had given them the photo of the cake I wanted, they claimed there was nothing in my file. They also swore up and down that the interior of the cakes were perfect- however, it turns out that the girl taking the order had never written down that I wanted lemon curd in it. The only compensation they offered us was to make another 8-inch cake for us. I DON'T WANT MORE CAKE!! I'M SICK OF FRIGGIN' CAKE!! I told them I wanted a refund of half the cost of the cake. They refused to entertain it- they would give me $45 for the cost of the design or an 8 inch cake and nothing more. That's not enough for me- after all, no amount of money is going to make up for the fact that I spent my wedding night bawling my eyes out in massive fits of sobs because my wedding cake- my one splurge in our excessively tight budget- was completely wrong and I could've made a better cake by myself. I paid $2k for photography- and now I have 25 photos of a cake that's hideous and not even mine. It's not the photographers fault. I can't go after him for that money back. It's their fault. The only response I got was "we can't do anything. it's up to the owner & she's not here right now."
I'm still fighting with them about this a month now & I'm determined that it'll be resolved.
To say that I'm disappointed in this company would be an understatement.
Based upon the referrals of several friends who got married over the past few years, we decided to go with this company for our wedding cake. We'd tried a few other bakers, but no one was really up to the standard I was looking for- after all, I needed a cake that would really blow our crowd away & be the centerpiece of our reception.
My mother & I set up an appointment & went to meet with them to discuss ideas, what we were looking for etc. They gave us a wonderful sample plate full of bitesized pieces of cake, icings etc. & we were pretty much in cake heaven. The lobby of the bakery is inviting- demo cakes lining the walls, books & photo albums of cakes to choose from, & it's very comfortably decorated. We sat down and began talking with them. Nothing we asked for seemed to be too much- I'd taken a photo of the cake I wanted in with me & explained that I would for our cake to look exactly like that, only changing the colors on it. They said that was absolutely no problem. The meeting went well & a few weeks later, they gave me a sample box to take home with me so that my DH could try it. He fell in love with it as well & that was that- we were going to book them.
2 weeks before the wedding I went to pay the remaining balance & confirm all the details with them. It all ran smoothly. I had purchased my own cake stand, only to find it was too small & they wouldn't be able to use it. Kindly, they offered to loan me one of theirs at no extra cost & I was grateful.
Come the day of the wedding, I get to the reception to find that the cake design is awful. It's absolutely hideous & NOTHING like I'd asked for. It looked... well, I can't find the words to describe how atrocious it was. The general gist of the design was right, but it wasn't anything like the photo I'd given them. I was devastated. Within an hour of the reception starting, the bow on the middle tier had fallen off (and it was NOT hot in my reception room as they claim it was) & smashed into the side of the cake. My mum & the caterer's did the best they could to try and fix it, but it still looked ridiculous.
When my husband and I cut the cake, we were appalled to find that there was nearly 3 inches of buttercream on the outside of it. The "slice" of cake that we were supposed to feed each other was nearly all buttercream & we couldn't even tell if they got the interior correct.
Talking to my dad the day after the wedding, he said he thought they got the fillings incorrect as he couldn't taste anything but buttercream. (we were supposed to have chocolate cake with chocolate ganache & strawberry mousse on the bottom layer, lemon cake with raspberry puree & lemon curd on the second tier, & chocolate cake with creme de menthe mousse for the top tier) Both my sister & MIL said the same thing. However, I did finally manage to track down the left over pieces of cake & taste them for myself- the bottom layer was correct, however the second tier was missing the lemon curd & I have no idea about the top tier as it got devoured at the wedding.
When I called to ask them about the situation, they were very standoffish with me about it and refused to entertain the idea that it could possibly be wrong. I spent an entire day going back and forth with them on the phone about the situation. Since I needed to go past and drop off the cake stand anyway, I set up a time for my husband and I to sit down with them and talk in person.
I showed them photos of what they'd given us and what we had requested. They admitted they looked nothing alike and couldn't explain why there had been such a big mistake in the design. When I pointed out that I had given them the photo of the cake I wanted, they claimed there was nothing in my file. They also swore up and down that the interior of the cakes were perfect- however, it turns out that the girl taking the order had never written down that I wanted lemon curd in it. The only compensation they offered us was to make another 8-inch cake for us. I DON'T WANT MORE CAKE!! I'M SICK OF FRIGGIN' CAKE!! I told them I wanted a refund of half the cost of the cake. They refused to entertain it- they would give me $45 for the cost of the design or an 8 inch cake and nothing more. That's not enough for me- after all, no amount of money is going to make up for the fact that I spent my wedding night bawling my eyes out in massive fits of sobs because my wedding cake- my one splurge in our excessively tight budget- was completely wrong and I could've made a better cake by myself. I paid $2k for photography- and now I have 25 photos of a cake that's hideous and not even mine. It's not the photographers fault. I can't go after him for that money back. It's their fault. The only response I got was "we can't do anything. it's up to the owner & she's not here right now."
I'm still fighting with them about this a month now & I'm determined that it'll be resolved.
The only reason they get 4 stars instead of 5 is they missed an appointment with me when I had traveled out of state to meet with them. Nothing was prepared for our meeting and it was completely overlooked. I had to call the owner on her cell in a last ditch effort to meet with anyone, she did show up and was very nice and sincere in here apology. Our cake was beautiful and tasted great.
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