Felicia's Perfect Setting XO The Girls

I wanted to let everyone know the fabulous service I received from the girls at Felicia's. I had to do most of my planning via email and they were so responsive to all my questions. My wedding was absolutely beautiful due to their expert knowledge and attention to detail they have. It was very difficult planning a tented event and Felicia's worked with my caterer, tent company and wedding planner flawlessly.

I admittingly call myself bridezilla... if it was not for the girls at Felicia's my wedding would have been a complete disaster!!! I began my wedding planning in 2008 and did not even know where to begin!!!! I walked into the showroom in Fall River and before even booking a single service with them they gave me all different recommendations for people they have successfully worked with... With no strings attached I spent numerous time at their location. After viewing all of the invites they have (like 30 books...omg) they walked me through this process. I ended up getting invitations that looked like I spent thousands for only a fraction of the cost!!!! My next step was my decorations...another difficult decision based on my bridezillaness!!! They had so many different choices for those as well. Pink Green who knows. They set up about 5 different tables before yes I found "THE ONE". The contract was a little longer than I expected but after going over every little detail line by line Kim answered all of my questions. I was definitely happy to know that I could trust everything about the business. Well...I was married August 15 2009 and I have to say that I would do it again and again just so I could work with Kim. My wedding was the perfect day I could ever ask for. The tables made the whole room... I do still visit them monthly...just to say hello and they still give me the same warm feeling from the first time I stepped in. city search

I ordered my invitations from Felicia's and was very happy with the results. I also ordered sashes for the chairs and tablecloths for my reception. An hour after ordering the tablecloths I had a change of mind and just could not justify spending $25 a table. I called to cancel my order and they refused. I ended up losing $500 in the process. While they may have been technically right that I had signed a contract for the tablecloths, you might think that they would show some customer service skills and cancel my order. Especially since when I called to cancel they had not even faxed in the order to their linen provider! They are nice as can be until something does not go their way. I would stay away. It was disappointing because all of my other vendors were so helpful and considerate to deal with.

Can you also please provide descriptions of why these people were at fault as well for how their contracts were processed. We all know how contracts work, but usually when you are in the customer service business you make acceptions for your customers.

http://local.yahoo.com/info-10273180-felicia-s-gifts-houseware-fall-river
Also, the positive reviews seem a little suspicious to me. Funny that the only vendor they chose to review was Felicia's.
Also, I have researched your claims that my order was a rush delivery. This is false. Per my credit card statement, I was charged for the linens on April 11, 2009 and my wedding was on June 6, 2009. Please check your facts.