I had to learn the hard way WHY their price is so much lower among a field of talented photographers, of which they are a part. They have lower standard of professionalism/management of work process, & inability to deal with a crisis on their side if/when it occurs. If a crisis happens to one of your vendors, they need to handle it professionally; there are no “re-takes” for this once-in-a-lifetime occasion. Hunts lacks professionalism or ability to keep up work performance during a crisis. Any crisis that happens while on the job is disruptive to their performance.
1. Their car broke down. We were on-schedule at this point & had 5 hours left in our wedding day. Obvious lack of planning - they admitted they had not maintained the vehicle. And very obviously had no backup plan.
2. Totally unprepared & unprofessional in DEALING with their crisis.
• Due to their issue we only had one photographer (no assistant) instead of two as agreed – without asking us or informing us!
• When we arrived at reception, they weren’t there although we took the long route.
• Obviously lied about what was taking so long. I spoke with one who said they were in a parking garage, & minutes later spoke with the other who said they were driving.
3. Despite effort & work to manage in Valerie’s absence, for our “grand entrance,” at great stress to me, Hunts missed those key shots of our wedding reception ENTIRELY.
• They always told us they would both shoot important events, e.g. our entrance. But only Troy was there. After what happened on location, we knew Troy could not get all the shots alone.
• In spite of all our work & worry, we ended up getting NO entrance photos. We went on Troy’s cue, but when photos came back– NONE.
4. During entire reception, Hunts did minimum they could get away with. Took far fewer photos in 3 hour reception than in 2 hours at church. In total they gave half the number of reception photos we projected based on consultation – even though we emphasized in consultation that reception photos of our guests, who we rarely see, were very important to us.
• Valerie rarely seen with a camera after she finally showed up, only at the stereotyped photo opps.
• Troy repeatedly pacing in a corner on his phone again, spent well over an hour on the phone instead of taking photos.
• Valerie rude & nasty to me when I asked her about why photos weren’t being taken, which I asked her only ONCE.
• They seemed to be avoiding me, as opposed to earlier extreme friendliness – can only assume it was because I tried to get them to do their job while they were freaking about their crisis. Not professional.
5. Afterwards, trying to get our DVDs, Valerie would not admit they missed important shots, or take responsibility.
• We noticed missing entrance shots, when I asked about it (maybe you have another card that needs uploaded), I got attitude & denial they missed any shots.
• Valerie tried to lie to me & say some other shots were of our entrance when that was clearly not the case.
We lost over 3 hours of their work due to their crisis, & we lost estimated 500+ shots from reception, based on number of shots others get for same amount of time paid.
The problem in their service came not so much from the vehicle maintenance negligence, but from their RESPONSE to it. They completely fell apart. They lost their ability to do their job, to communicate, to tell the truth. They made mistakes and we had to pay for it – in stress & worry, in marring our memories of our wedding day, in lost photos, in lost time, & therefore in money that we paid for services that were not provided properly.
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