Hilton Garden Inn DFW North Grapevine

The rooms are very nice, but a few of our guests had issues with their reservations. Wrong days were booked,wrong names, and some were cancelled. Thank goodness our guests had their confirmation numbers. Also, my sister ending up getting double charged for her room. She checked out and paid her bill, then a week later the hotel charged her again! They were suppose to have a shuttle reserved for us, so when our guests asked about it, they said there was no shuttle for our party. I (MOB) had to go down and get the shuttle reserved. Some of our guests had to give the shuttle driver directions back to the hotel. Nice hotel, but horrible guest services for block reservations and event coordinator.

VERY accommodating to all of our needs.