Holiday Inn Express

I had my doubts about this hotel at first, because we had some issues with the room block. They originally told me that they would block 10 rooms, and when those were full, they'd add 10 more, and so on. I knew we would have a large number of guests staying there and had to call numerous times to add rooms to the block. We also had guests that were told there were no rooms remaining, but then got "the last room" (about 4 people we know got the "last room"). I think they need to streamline their blocking process. Also, check in is at the 3 but my parents room wasn't ready until after 4 o'clock. But now onto the positive. Once we were actually there, the staff was UNBELIEVABLE. They were friendly, accommodating, and made me forget about the trouble I had had with the front desk. They will make the stay worthwhile, I promise! Plus, the rooms are clean and newly renovated.