Wedding Questions

Terrible rude service from reception site, after large upfront gratuity

Posted in Beaver, PA, USA
Emptyprofileicon Renee and Rocco Ellwood City, PA, USA

Has anyone else experienced Terrible service, RUDE behavior to guests, etc. at reception, AFTER paying a mandatory large gratuity upfront? What is the recourse, other than to warn others to avoid B & B Banquet Hall in Brady's Run Park at all costs? Our guests were made to feel forced out by 7pm (reception was until 10) by staff clearing off water pitchers, glasses, centerpieces, even some tablecloths in the middle of the reception. I expected dirty dishes to be removed, but not a total tear down--people were still sitting at some tables when their belongings were moved and chairs placed on tables to clean up--all before 9pm! Bridal table wasn't even given water to drink until they asked, then it was rudely slammed down in font of the groom with a rude comment--people were actually PUSHED with the large TRASH CAN that they drug out while some were still finishing their meal to clean the table with. I could go on and on, but the question is--when forced to pay up front and not only poor, but HORRIBLE service is given for an 18% gratuity, what would you do, as newlyweds, and for all of brides-to be--please be forewarned!! We now have to write letters of apology on our thank you cards to all of the guests that were offended, some who were actually THROWN OUT, as they were standing by the kitchen door (on dance floor), and as it was repeatedly being opened by the staff CLEANING UP in the middle of the party, our guests were in their way. They accused OUR GUESTS of being disorderly, (less than 1/2 keg of beer for 200 people was gone) after I asked them to please clean the place AFTER the reception, not during!

1 Replies

Emptyprofileicon Sandy Beatty Pittsburgh, PA, USA

the BEST way to send your message about the terrible service is simple. I was given advice several years ago--when you get good service you might tell 5 people, when you get bad service you tell a lot more than 5!! Think about it--it's true!! Tell everybody you can and post as much as you can to caution other brides about the service. This won't change what happened to you but you will get the satisfaction of knowing you have told others what they could face. I certainly would have gone to whoever you paid to get the site and COMPLAIN, in writing and keep a copy! Hope this helps a little!

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