I ordered my invitations from Felicia's and was very happy with the results. I also ordered sashes for the chairs and tablecloths for my reception. An hour after ordering the tablecloths I had a change of mind and just could not justify spending $25 a table. I called to cancel my order and they refused. I ended up losing $500 in the process. While they may have been technically right that I had signed a contract for the tablecloths, you might think that they would show some customer service skills and cancel my order. Especially since when I called to cancel they had not even faxed in the order to their linen provider! They are nice as can be until something does not go their way. I would stay away. It was disappointing because all of my other vendors were so helpful and considerate to deal with.
Can you also please provide descriptions of why these people were at fault as well for how their contracts were processed. We all know how contracts work, but usually when you are in the customer service business you make acceptions for your customers.
Also, the positive reviews seem a little suspicious to me. Funny that the only vendor they chose to review was Felicia's.
Also, I have researched your claims that my order was a rush delivery. This is false. Per my credit card statement, I was charged for the linens on April 11, 2009 and my wedding was on June 6, 2009. Please check your facts.
Jason the manager at the country club was great to work with. On the day of my wedding, I did not have to worry about anything. The grounds of the country club are beautiful. It was nice and sunny on our wedding day, and the guests loved the back lawn overlooking the river. The guests raved about the food too.
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