Troy Kept all of us dancing the ENTIRE night!! Great to work with prior to the wedding. Very accommodating. I had no complaints after the wedding. Had the time of our lives!
The resort is beautiful. But what we dealt with, I would never wish on anyone. 2 weeks before the wedding, I faxed our final payment information to the resort and they proceeded to take the money out of the wrong account (mine instead of my parents). The back and forth of them taking money(without authorization) and putting it back occurred about 9 times. Completely screwing up our accounts and resulting in many overdraft charges. I can understand this happening once, but 9 times! And this was after several phone calls, emails and visits to both the winery and bank. This was added stress that we did not need. When it came down to the wedding day... our room (where all the girls got ready in) had one broken toilet and our showers only had cold water. The transportation was a van, instead of the limo bus discussed in prior email correspondence and the majority of our guests walked from ceremony to reception. My personal wedding coordinator/friend (not from the resort) had to set-up and clean-up reception, after being told the winery would handle it. Our vendors' meals were served very late. The 2 bottles of wine per table were served only once to many tables (when there was visibly more wine in the bottles). The bar in the wedding hiked up the prices of drinks $2-3 more than the bar in the restaurant.
Overall, we still got married and had a wonderful time. But I would not have spent the money on this venue had I known the lack of professionalism and headaches we would endure. We were extremely disappointed.
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