While my first impression of Brian and Platinum was excellent, it was all down hill from there. I had a destination wedding and was simply having a party a few weeks after our return and really only need a DJ to play the music - my husband was very particular about the music he wanted played. We scheduled a date to meet at the venue and Brian did not show up, I had to call him after he was an hour late and he said he had an emergency and then did show up, but really didnt add anything to the meeting besides where he needed a table put. He offered me $30 discounted lights for being late, however, this was the same price he told me about in our initial consultation and when I asked if he was offering me an additional discount he said no. I was given the automated website to add songs and when they only allow you to choose 5 songs you really want played I again contacted Brian, who told I could tell the DJ what I wanted. When I was finally given the DJs contact information - Michael - he responded back to me over a week after my contact with less than 2 sentences - telling me not to worry about the music. I sent him a specific list of the music we wanted with asterisks for the really important songs and his response was "this looks good." I had to contact him a week before the event to see if everything was ok and he assured me it would be fine and he would be working on it after he went to Florida for a week. The day of the reception I again had to contact him to see if he even knew how to pronounce or introduce myself and my husband as the name was not as it looked - again his response was "Got it, see you tonight, looking forward to it."
Then comes the disaster of the event. We were waiting outside the room for a half an hour to be introduced - while the DJ played a "cocktail hour cd," that had none of the material we requested on it. When he finally came out to get ready to introduce us we learned ALL about his personal life and how he was in Florida getting ready to propose to his girlfriend, which was happening the week later. Throughout the evening music was played that was not on the list and not even in the genres we concentrated in. My wedding party went up to him as we were busy with our guests to ask him to play specific songs that were on the list and he was rude to them. My husband was so angry that he had to go up and request a song that was already on the list. Of the 70 songs we gave him, less than 20 were played. When I contact Brian after the event his response was that maybe I missed the songs, since I was busy with my guests. I had to tell him that the entire event was videotaped and that I could check off the songs that I requested be played. Why should either of us have to keep reminding the DJ to play what we had already requested when we were trying to say hello to our guests and enjoy the memories? How hard is it to hit play on a playlist that the bride and groom already set? Still no response.
I would NEVER use this company again. They're incredibly unprofessional - believe me, you get your moneys worth. They were the cheapest company and now I know why -- spend your money elsewhere and get a truly enjoyable night.
On a side note - they DJ'd a prom at the same event the night before, and I asked some of the the school staff how they felt about them and they agreed they wouldnt use Platinum again either.
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