The romance and elegance of the Italian
Riviera is yours to experience as the
charming seaside village of Portofino, Italy
becomes the setting for your special day.
Portofino Bay Hotel at Universal Studios, A
The Portofino Bay made me feel like a VIP celebrity every single time I visited. I know my wedding was probably one of the cheaper ones they've ever don but even so, I never felt like they treated me unimportantly. I got free valet every time I came and they offered me free wine in their bar a few times as well. They always paid attention to my questions, got back to me quickly and were very detail oriented. In the invoice that included everything, Bonnie listed all the details I told her about including which kind of tables would make up the head table, signature drink recipe, info about everything I was bringing and what they would set up for me, cake design and flavors on the banquet manager form. I didn't need to remind her of anything. They were able to accomodate the requests that we made about room changes as well. On the day of the wedding, everything went very smoothly. The food was amazing and everyone loved it. The presentation and quality of the dishes is phenomenal. They add a lot of special little touches like large decorative plates, etc.
There were only two things they made a mistake on. 1. They did not put the bar where I asked them to put it (next to the dance floor) even after I rearranged where all the tables and the cake table went just for this to happen. This didn't matter though because it turns out my family barely drinks.
2. They didn't put any raspberries in the chocolate cake like I had asked for and put on all of the menus and signs. This upset me too but the cake was still delicious. It was on the banquet manager form so it must've been the cake baker's oversight. They also didn't decorate the top two tiers as we had discussed, only the bottom layer. I still liked how the cake looked and tasted though.
However, the Portofino Bay went out of their way to make our wedding night special. They surprised us by putting rose petals every where in our room and making a heart on the bed. They also left us two large plates of tuxedo strawberries and a chocolate gondola filled with fresh berries and decorative chocolate. They left us three bottles of Champagne and a bottle of bubble bath in the tub, candles, a handwritten thank you note and a CD of Italian Opera music. Also, we were so full that we could barely finish our meals. We asked to take them home and they said we couldn't because of health code restrictions for hotels. Instead, they made us brand new fresh meals and brought them up to our hotel room with a really nice table set up with a flower in a vase right before we got to our room at the end of the night. The picture opportunities at the Portofino Bay are incredible and we were able to get the most amazing pictures. The ballroom was also stunning. Our guests were able to get into Harry Potter exclusively on Sun. morning when they stayed in the hotel and they got their rooms for over fifty percent off the normal price. Our guests also got onto all of the rides at Universal without waiting when they stayed in the hotel. Almost all of them made our wedding a family vacation and stayed to visit the parks
Great Food!!!! Exceptional Service!!!!! The locations is specatacular with great setting for photo opportunity. The venetian ball room is beautiful with high decorated ceilings and chandliers. Most important the food was delicious! The service was white gloved exceptional service!
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