Every guest from out of town was so pleased with their stay. It was in a perfect location. They could get to NYC in under an hour and were next door to the best malls and restaurants of White Plains making our wedding a mini vacation!
This hotel was really convenient for our guests, as it is near many of the great shopping and restaurants in downtown White Plains, as well as the train to access Manhattan easily. We so enjoyed working with our contact at the hotel - she was incredibly helpful and friendly. We did have two issues with the hotel - the welcome bags we setup for guests took some time to be delivered, and many follow-up calls from us. Also, two or three of our guests returned from our wedding late Saturday night to find that their room keys no longer worked, and they had been checked out (albeit, with bags still in the rooms). Overall though, our experience was a good one.
Everything was very comfortable. Shalon Wolf was our representative. She was very nice and very helpful but I felt they could have offered me more (one night in our suite comped) seeing as how my party accumulated 90 rooms being booked. Also, there is only 1 big suite so if you want it, book it ASAP - like at least 5-6 mo. in advance. The junior suites are simply not big enough for a bridal party to get ready in. Also, if your reception is in New Rochelle, it's not really far, but it's just far enough to be a little annoying. However, you might not have a choice since this is probably the best (nicest and cleanest) hotel in the area.
A nice hotel. Very convienient and easy to work with. They have plenty of rooms and options to offer your guests. it was clean, the shuttle was convienient and it worked well with the wedding at Beckwith. the group sales director Shalon Wolf is a gem!!
The getting ready portion of the experience was great. Room service arrived on time and everyone was thrilled with breakfast. There was even enough food to feed the makeup artist and photographer. The evening was a bit hectic mainly because we reserved a suit that was spit and we couldn't get into the room we reserved that meeting. It was solved quickly and the following morning we were given a discount.
Loved the Crown Plaza Hotel in White Plains! Katarina is a great facilitator and really helped us with ideas on how to make our guests stay more plesent. The rooms are clean and nicely decorated and the people were lovely to deal with.
Hotel was horrible. Lied to us - never told us that renovations would be going on, but when we saw that their entire lobby was gone, said that they would accomodate our 90+ guests with a makeshift bar that would remain open till 2am. Bartender closed bar at 12:30! Rooms were damp due to ac not working, guests were blasted out of bed at 6am to drilling and banging, and after all of that and more, hotel made FRADULANT charges to our credit card.DO NOT stay here!!!!
Click on each tool to see a sample.