I worked with Daphne at VRB, and she was extremely helpful when I was in the store shopping for my dress. They didn’t have the specific dress I ordered in stock for me to try on, but she told me to go ahead and come in and she may be able to give me similar dresses, when I arrived for my appointment, she had went online and printed a photo of my dress and pulled any dress they had in the store that was similar for me to try. After purchasing my dress, I was given a specific date for the delivery, and when I did not get a call that date about my dress coming in, I gave them a call a few days later, the first person I spoke with told me I would need to speak with Daphne and she could not give me any information on my dress, and supposedly took a message but I never got a return call. When I called again I was told they didn’t have a estimated ship date. I ended up sending them in an email and got an immediate response from the owner of the store, who advised me the store manager would be contacting me. The manager did contact me within an hour, and gave me the ship date on my dress. I ended up getting my dress two weeks later than anticipated, but it didn’t interfere with any other appointments, and I was thankful for their quick response. I suggest only working with the store manager or owner if you get your dress from VRB.
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