The Hilton Dallas/Rockwall Lakefront and conference Center features over 25,000 square feet of unique, flexible meeting space, Our dramatic waterfront setting is accentuated by rich woods, lush fabrics and warm colors to provide the perfect backdrop for your event. Floor-to-ceiling windows overlook sunsets on Lake Ray Hubbard with the Dallas skyline as a backdrop. Our lavish 11,870 square-foot Bella Harbor Ballroom offers 16-foot ceilings and state of the art sound system. With 15 meeting rooms and 25,000 square feet of meeting space, we are perfect for events of all sizes.
Beautiful hotel but a bit pricey. However, the room was very large and well put together. And if you can manage to get a lakeview room go for it. It's such a great view of the lake. I didn't have much interaction with the staff but they seemed nice and they certainly didnt mind that our wedding guests camped out at the bar while we waited to broad our boat.
I got married several months ago and it has taken me this long to write a review because of the god awful experience we went through. It still makes my blood boil.
To start, we had close to 50 out of town guests who all could agree they have never had such a terrible hotel experience. The front desk staff is so incredibly rude it was almost unbelievable. They were rude to our guests, guests at their hotel, and the rooms were not ready at check-in time...including my husband's the day of our rehearsal! They actually "moved" my parents to a different room three times!
But let me go back because before we even got to the hotel I had to deal with incompetent, unprofessional hotel staff that I guess think because they WORK at a Hilton in Rockwall they can act snooty...PLEASE! Dorienne was our "appointed" coordinator. She would not return phone calls, emails, and could never give us a straight answer about anything. I could go on and on about her and delve into the details of her calling me a bitch on the phone, her incredibly unprofessional emails and so on, but that is for a different day. I also had the displeasure of dealing with Joni Cox for our room block...Actually, I never even spoke to her!!! NEVER!! She never returned an email and our guests in the room block were given the worst rooms in the hotel!! We elected to have our pics on the reader board in the hotel hallway...my name was spelled wrong and it started 3 hours late! PSAV was in charge of the reader board..it was terrible terrible terrible!! Pictures lasted like 30 seconds each!
Now on to the day before the wedding. Like I said earlier, many of our guests who had booked months in advance and who had come from out of town could not even get into their rooms until after 4:00! Our rehearsal was at 5PM at the church in Rowlett!! That night...the night before my wedding, there was a fire alarm and the hotel was evacuated for HOURS!!!! My bridesmaids and I frantically grabbed the dresses and were forced onto the back balcony patio until well after 3 in the morning!! You could say I was a bit frazzled!! Unfortunately, because of the fire alarm, my husband's great aunt was hurrying out of bed and fell and broke her hip....she is still in the hospital, 4 months later.
The day of the wedding we were promised the honeymoon suite in time for makeup..by 11 AM. We had already left for the church before it was ready...I planned this for MONTHS with Dorienne. The reception was a mess..the waitstaff didn't know what was going on...didn't know when to serve and kept asking me if it was alright to pour the red wine from one table's bottle for someone else. The food was great...the only thing I can say for the Hilton. (And the pool staff was wonderful)
I was highly disappointed in the event coordination staff, the hotel staff and the overall experience, not to mention everything was extremely expensive! No one wants to have bad memories about their wedding but thanks to the Hilton, my family and I will always have to remember our terrible experience there on the most important day of my life.
I beg you, if you are reading this considering the Hilton for your venue, PLEASE do not do it!! Save yourself some money and heartache and go across the lake to the yacht club!
I had my wedding ceremony and reception at the Hilton Bella Harbor April 2010 and it was absolutely wonderful! My ceremony was on the patio overlooking the lake at sunset, the pictures that were taken-MAGICAL.
Our cocktail hour and dinner reception followed inside and my guests could not stop talking about how beautiful the hotel was,how attentive the front desk staff, restaurant staff, the housekeeping staff and in genera,l everyone that they came into contact was.
The dinner portion of our reception was perfect down to the last piece of cake that was cut and served to my guests. My mother and I did not have a thing to worry about. Between the banquet staff, my wedding planner and Dorienne, we were able to have the time of our life. The food was soo good! We did the displays and action stations, my favorite- the potato martini! :-)
I also worked with Dorienne, she was a pleasure to work with. My mother LOVED her and everytime we met with her, my mom gave her a big hug because she was made the process so easy. She never sent an unprofessional email or failed to return a call. And she was never rude in any way what so ever. In fact, I have had several friends call and inquire about weddings there and some have talked to Dorienne and they all say after meeting and talking to her she is great. I have one friend that booked her wedding there coming up next year and she feels the same way. They give you so much information to help you with the hotel part of the planning process that I didn't even hire a wedding coordinator until a month before my wedding. My wedding planner even loved working with her.
I hope that you are able to look back and see the positive, fun part of your wedding day, I know there has to be times you think about that make you smile. I know everyone sees things differently so I felt that it would be wrong for me not to comment on my experience. It was wonderful and I would not change a thing.
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