Perfect hotel for our reception location. Hampton Inn & Suites is new to the Deer Park area, and it shows. The rooms were large and clean. We were able to block out rooms for our guests and get our guests a discounted room price. This hotel offers a complimentary shuttle to your reception site and free breakfast as well.
All of our guests commented on how nice hotel was. Everyone appreciated the free breakfast. Staff was very easy to work with. The problems we had were with some of the reservations, the person on the phone did not always know what was going on with room block when guests called. Also we had gift bags that were supposed to be handed out to guests as they arrived. Most of the staff was good about this, but there was at least one person who didn't seem to care or try and we had to go back to the reception desk several times and ask for the bags for guests that didn't get them.
TERRIBLE! Horrible customer service. They refused to come back to Makray to pick up the bride and groom after the reception. When we called for them to pick us up they hung up on us. They were horrible from the start, never returned phone calls, didn't add on rooms to our hotel block so guests had to stay all over, and didn't pass out hotel bags. Said all flaws were because they were "new." Decent customer service has nothing to do with being new!!!!!! Would never stay here, or recommend them to anyone!
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