After initial miscommunication Moores Clothing in Kamloops bend over backwards to make sure everyone was fitted and they guys looked so handsome!
Staff was excellent when we were picking out styles of tuxs. They were ready on time and came with either a free tux for the groom or a free suit (up to $400). We went the suit deal.
Aweful! They mis-sized the boys suits, one was sent to another store, they did not inform us of the return date and charged us for additional days. One of the boys tie was broken. Was a disaster. I would never recommend them.
The location we dealt with was in Peterborough, Ontario. Moores makes it very easy to choose and rent tuxedos and I’ve never heard anything negative about this company. The Peterborough location is a lemon. The lady in the store decided that a white tie for my groom and groomsmen on my wedding day wouldn’t look right and changed it to a black bow tie. I had to visit the store several times to get it sorted out. She was rude and ignorant. We had booked the suits MONTHS in advance and gave our down payment. When we had originally done this, the cummerbund was supposed be no cost, but when my groomsmen picked up their tuxes “the policy had changed since the down payment” and were each charges $20.00 more than they were originally told. I don’t have a problem with Moores. My Groom and groomsmen looked amazing, but I will never return to the Peterborough location.
If I could take away that one star, I would! The service was shameful at this location. We ordered ties and pocket squares and it tooks more than 3 weeks to come in - they have NO system for tracking what you have ordered, what you have already paid, and how to contact you. It was incredible how mismanaged this location was. They ended up greatly overcharging us - only by really pushing did WE discover the mistake - and they made no effort to apologize or try to make right by it. In an effort, I imagine, to make light of the situation, the manager Scott made a few sexist comments to myself and my husband. It was unbelievable. A warning to other brides and grooms: until they implement some sort of real ordering/tracking system, DO NOT go here. Go to Freeman's just a couple stores down. They were excellent.
OMG! Please do not go to Moores to rent your tuxes. Horrible service where ever we went.
Staff just didn't care.
Hubby and groomsmen all looked awesome! Just go in, talk to them about what you want, and stick to your guns as you may want to "impulse rent" a whole bunch of accessories that aren't necessary (who cares if you have a matching pocket handkerchief?). There isn't much difference between the lowest priced tux and the most expensive ones 'cuz the guys looked great & we went for the least expensive!
We had a very pleasant and hassle-free experience dealing with the staff at Moore's to arrange a tux rental package that required fitting both the groom in Vancouver and his best man in Calgary. It is quite amazing to me how they can prepare suits/tuxes for rental that fit perfectly based on a one-time measurement. Service was courteous and friendly; however the only minor issue we had was that there was a hole in the groom's rental pants that was not noticed at pick-up time but was discovered on the wedding day. Thankfully the groom and his dad were both tailors so they patched it up themselves. Take-home lesson: Inspect with painstaking care and detail all pieces of your rented attire before you take them home!!
They messed up with my brother and our best man's tuxes but got everything to us on time and in good condition. They could have been fitted better but all in all they looked great.
The tux for the best man didn't fit 3 times in 2 days....they finally delivered it at the hotel 30 minutes before the wedding...too close for comfort.
We had nothing but good service from Moore's. Our bridal party was very geographically spread out and they were able to make arrangements in their own cities to get their tuxes. My father-in-law was able to order in Edmonton and pick it up here in Toronto. Everything fit well and the men looked great. Even our 2 year old ring bearer looked wonderful!
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