We used Brookside to go to Sandals in Jamaica. They were very nice and quick to respond to our emails. However, if you go through a travel agent you can not converse directly with Sandals. We tried to call to reserve and schedule things ahead of time- and they wouldn't do it. Furthermore, Brookside was unable to reserve anything for us before we got there. Because of that, the restaurants that require reservations were full by the time we arrived. We had general difficulties getting to events. We had to take care of everything on spot. We spent much more money than we anticipated because of it. We also faxed them a copy of our wedding invite to get a honeymoon gift sent to our room. It never came. I doubt they ever got it, though Brookside informed us they had received it weeks prior to our Honeymoon. Sandals itself was wonderful; but I doubt I'll go through a travel agent again.
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