We absolutely loved our trolley experience! On the day of our wedding the trolley was 15 minutes early which we really appreciated and impressed my mom. The trolley driver was friendly and really professional and helpful. Very eager to please. The trolley was just what we wanted, and was very clean and the sound system was great. My fiance and his buddies really enjoyed that. We were able to get some great pictures that we will be sure to post at some point. All in all we couldn't have asked for better service. The trolley made our special day that much more special. Randy the owner was very easy to work with in booking the trolley and was extremely accomodating which I really appreciated. I would highly recommend Q.C. Trolley Co. to anyone.
Great ride for all of the wedding party to destination. Even matched our color scheme! Great way for family & friends to see the sites too!
I hate that I was recommended to this company. In fact I even had the owner send me pictures of the trolley that I would using that day. Not really responsive or pleasant on the phone when I called with just a couple of questions.
From the pictures it looked amazing. My mother saw them at a bridal show and was happy with what she saw. She did ask if it will be cleaned out on the day of the wedding. Randy assured her that they scrub and clean the trolleys out that day.
I received a call 2 days prior to my wedding stating that I would have a different trolley, but it is exactly the same as the one that I was going to use only difference was that it didn't have a stereo system, I said no problem as long as it is the same. He (Randy) proceeded to ask what was my husband's name as it will be on the front of the trolley. I then told him what the times were as I had sent them a week prior to the wedding, he had the wrong times written down and had not transferred it, but he would.
The day of my wedding the trolley was 40 mins late to picking us up at the church. 2 people had called twice to see where they were.
The trolley pulled up, rusted, paint chipping off, and no names on the outside. The inside was grimy, dusty, windows were rickety. I had to have several people help me pick up my dress to make sure it wouldn't get dirty.
His response to use as to why he was 40 -45 mins late was that, his driver never showed up and he had to be called from his house to come and pick up the trolley and come get us. So, never was cleaned and never had the names on the outside.
We did ask for a refund as we paid for an hour and a half. We only received 30 mins. When asked to have half a refund, Randy became indignant with my mother and coordinator, who I had authorized to handle it as we were taking off on our honeymoon. He refused to talk to her and finally after all was said and done we were refunded half of what was paid. It took two weeks to receive the refund.
Unfortunately I can not recommend this company for transportation
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