The reception was beautiful, but DoubleTree did not provide several of the agreed services that were in the contract and that we paid for. They did not serve any wine until the bride had to go find a manager for the waitstaff and tell them that no one had been served wine. There were three vegetarian meals ordered. Only one came out. The other 2 people either went without dinner or ate part of a kid's meal. The bar was understaffed and the bartenders were rude. They told one guest, who is in her mid twenties, that she "should really slow down" when she ordered her first drink of the night halfway through dinner. Then, the same bartender served a fifteen-year-old liquor shots, no questions asked! They took over an hour to serve the main course, which was steak, so it was not a complicated plate. As a result, we lost out on a half hour of our band, which would have cost us $1000 cash out of our pockets at the end of the night to make up, so we missed out on part of our dancing and music for the evening. There were several other details such as menu cards at each place and some other things that were agreed upon and paid for in the contract that the hotel never provided. These are small things, yes, but when a customer works with a venue for months and pays over $30,000 for an event (and has to pay in advance), it is expected that the venue would hold up their end of the contract as well.
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