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Winchester, CA, USA < change city >

 

NICOLLE AND RONNIE'S WEDDING

May, 2009 in Temecula

"Our wedding was beautiful beyond our expectations and I have such wonderful memories from our wedding."

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Ceremony: Wiens Family Cellars
Reception: Wiens Family Cellars

Vendors

Venues

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Caterer:

The Forge

42170 Sarah Way
Temecula, CA, United States

Ceremony:

Wiens Family Cellars - Ceremony - 35055 Via Del Ponte, Temecula, CA , 92592

Wiens Family Cellars

35055 Via Del Ponte
Temecula, CA, United States

"I just got marrried at Wiens May 2009 and here is my review, much of my review also reflects on their caterer, The Forge. I had a beautiful wedding and hopefully all the guests didnt notice these things. It makes me sad to think that everyone noticed these issues, not just the guests that commented to us that they did. Pros: -The staff is very nice, friendly and accommadating. Jaime, Rhianna and Lilia are very nice and easy to work with. -They are flexible with access to the location - Their wines are very good, got many comments on how they liked them. -The vendor they have for food, the Forge, has great tasting food, recieved many comments that the food was delicious -Answer questions quickly and accessible -One of the male bartenders was very nice, called me by name and ask to help even though never met me before. -Allowed flexibility with decorations. -The grounds are pretty and very well maintained. -Have a bridal and grooms suite to get dressed in onsite and they give you wine and snacks while you dress. Cons: They caused a bit of embarrassement to me and my husband with their caterer's service. I attribute it to inexperience in throwing more upscale events because I don't think they would do these things purposefully. -The caterer was chinzy and don't know how to set a proper/standard table. Did not use bread or butter plates so my guests had to put their buttered bread on the tablecloth and salads were served on butter plates. Not a single person I know has ever been served their salad on a butter sized dish before and people commented on how it was so weird. They didn't tell us the salads would be so tiny even after we asked numerous times if there would be a lot of food or else we would choose buffet service, and many guests had their salad fall off the sides of the plate onto the table because the plate was so tiny and improper for eating off of. -They didn't give enough bread for each guest at the table and didnt have any extra to refill the baskets so everyone could have a roll or slice in this case. Guests commented on this after the wedding. - They were supposed to serve wine during dinner but didnt really ask our guests if they wanted more wine so they could drink it. So for about an hr of the wedding guests didnt really drink like they would have wanted because they didnt want to feel rude to interupt the festivities by getting up to get more. -Sodas were served in cans but luckily the winery started serving it in glasses when we requested (as I said, they are accommadating). -Food was skimpy on the sides, my husband only had like 5 mini squares of potatoes (like the size of breakfast o'brien potatoes) when we asked many times about food portions being ample. -The caterers hurried through the service, picking up full plates of desserts and throwing them out so they could hurry up and leave, as a result, when about 50% of my guests (including me), came back from one dance (dancing started when desserts were available), our dessert was gone. This was not a slice of cake put on each setting. We had a buffet of desserts and each guest went and choose exactly what they wanted. I had a full plate of desserts with only one bite taken out and when I came back to my seat, it was thrown away! -Cacy the person who did our food tasting and was the captain at our wedding has a sour attitude in our experiences with her. When my husband and I brought our moms to our food tasting, she gave us attitude because she wasnt expecting them (and I had informed our venue that they would be attending). She was rude, only after some time did she change her outlook and treat us nicely. But she really didn't explain much or serve us our food in the manner that it would be served to us at our wedding so we know what we are getting. Then all through our wedding she had a sour face, she looked like she hated being there. She gets the job done but needs to learn some better people skills in her job since she is customer service. It would have been nice to be smiled at during our interactions with her. - They didnt put out some of the details we discussed like candles on the outside patio. Luckily my florist had extra decorations to put out there at the last minute. -They put out the ceremony chairs late so we could not use the decorations purchased for decorating the isles. They are again very nice but seem to be used to much more casual events (the coordinators didnt dress the part as an example, got comments from guests as to why they didnt dress the part) and were not able to provide all the service necessary to make our wedding run as we were had discussed with them. We let them know what we were expecting and the service didnt match our expectations. If they want to run more upscale events, they have some work to do. When I complained to the venue, at first I got a brush off email from the owner but the coordinator gave me a better apology. They basically said there was nothing they would do about it but apologize and try to change for the future. No thank you for your business or attempt to end it as a good experience or some wine as a gift to say I am sorry. Hope this helps someone when booking or dealing with them so you dont have this happen to you. Now I know what to address for my sister's wedding next year!"

Reception:

Wiens Family Cellars - Reception - 35055 Via Del Ponte, Temecula, CA , 92592

Wiens Family Cellars

35055 Via Del Ponte
Temecula, CA, United States

"I just got marrried at Wiens May 2009 and here is my review, much of my review also reflects on their caterer, The Forge. I had a beautiful wedding and hopefully all the guests didnt notice these things. It makes me sad to think that everyone noticed these issues, not just the guests that commented to us that they did. Pros: -The staff is very nice, friendly and accommadating. Jaime, Rhianna and Lilia are very nice and easy to work with. -They are flexible with access to the location - Their wines are very good, got many comments on how they liked them. -The vendor they have for food, the Forge, has great tasting food, recieved many comments that the food was delicious -Answer questions quickly and accessible -One of the male bartenders was very nice, called me by name and ask to help even though never met me before. -Allowed flexibility with decorations. -The grounds are pretty and very well maintained. -Have a bridal and grooms suite to get dressed in onsite and they give you wine and snacks while you dress. Cons: They caused a bit of embarrassement to me and my husband with their caterer's service. I attribute it to inexperience in throwing more upscale events because I don't think they would do these things purposefully. -The caterer was chinzy and don't know how to set a proper/standard table. Did not use bread or butter plates so my guests had to put their buttered bread on the tablecloth and salads were served on butter plates. Not a single person I know has ever been served their salad on a butter sized dish before and people commented on how it was so weird. They didn't tell us the salads would be so tiny even after we asked numerous times if there would be a lot of food or else we would choose buffet service, and many guests had their salad fall off the sides of the plate onto the table because the plate was so tiny and improper for eating off of. -They didn't give enough bread for each guest at the table and didnt have any extra to refill the baskets so everyone could have a roll or slice in this case. Guests commented on this after the wedding. - They were supposed to serve wine during dinner but didnt really ask our guests if they wanted more wine so they could drink it. So for about an hr of the wedding guests didnt really drink like they would have wanted because they didnt want to feel rude to interupt the festivities by getting up to get more. -Sodas were served in cans but luckily the winery started serving it in glasses when we requested (as I said, they are accommadating). -Food was skimpy on the sides, my husband only had like 5 mini squares of potatoes (like the size of breakfast o'brien potatoes) when we asked many times about food portions being ample. -The caterers hurried through the service, picking up full plates of desserts and throwing them out so they could hurry up and leave, as a result, when about 50% of my guests (including me), came back from one dance (dancing started when desserts were available), our dessert was gone. This was not a slice of cake put on each setting. We had a buffet of desserts and each guest went and choose exactly what they wanted. I had a full plate of desserts with only one bite taken out and when I came back to my seat, it was thrown away! -Cacy the person who did our food tasting and was the captain at our wedding has a sour attitude in our experiences with her. When my husband and I brought our moms to our food tasting, she gave us attitude because she wasnt expecting them (and I had informed our venue that they would be attending). She was rude, only after some time did she change her outlook and treat us nicely. But she really didn't explain much or serve us our food in the manner that it would be served to us at our wedding so we know what we are getting. Then all through our wedding she had a sour face, she looked like she hated being there. She gets the job done but needs to learn some better people skills in her job since she is customer service. It would have been nice to be smiled at during our interactions with her. - They didnt put out some of the details we discussed like candles on the outside patio. Luckily my florist had extra decorations to put out there at the last minute. -They put out the ceremony chairs late so we could not use the decorations purchased for decorating the isles. They are again very nice but seem to be used to much more casual events (the coordinators didnt dress the part as an example, got comments from guests as to why they didnt dress the part) and were not able to provide all the service necessary to make our wedding run as we were had discussed with them. We let them know what we were expecting and the service didnt match our expectations. If they want to run more upscale events, they have some work to do. When I complained to the venue, at first I got a brush off email from the owner but the coordinator gave me a better apology. They basically said there was nothing they would do about it but apologize and try to change for the future. No thank you for your business or attempt to end it as a good experience or some wine as a gift to say I am sorry. Hope this helps someone when booking or dealing with them so you dont have this happen to you. Now I know what to address for my sister's wedding next year!"

Hotel:

La Quinta Inn

27330 Jefferson Ave
Temecula, CA, United States

Restaurant:

Pechanga Resort & Casino

45000 Pechanga Pkwy
Temecula, CA, United States

"Fun for after the wedding entertainment"

Entertainment:

A Grape Escape Balloon Adventure

40335 Winchester Rd # E 226
Temecula, CA, United States

"Why not take a hot air balloon ride?"

Entertainment:

Grapeline

43500 Ridge Park Dr # 204
Temecula, CA, United States

"Why not do a wine tasting tour?"

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