We are still waiting for our video, but so far Virtuoso has been great to work with. Adam has been my main contact and he has been great. We got the platinum package so Virtuoso also did our slide show which turned out beautifully and we got tons of compliments on it. They shoot in HD which is hard to come by for the prices they offer. We had two videographers for 9 hours the day of our wedding and they were very friendly, but stayed in the background so they didn’t interfere with our day.