From the start it was difficult to get a response from anyone in the company. This pattern only continued when we had more questions crop up as the wedding day approached. With the exception of 1 person, none of the 6 people we dealt with was professional or very helpful. To get any answers we had to repeatedly call and/or email. One of the wireless mics we rented did not work. (Getting reimbursement for that was a pain, too, of course). In hindsight, we would NOT have gone with them again. First impressions are important!