Billings, MT, USA < change city >

Billings   |   August, 2010   |   Hotel

"We used the Wingate by Wyndham for the out-of-town guests and for our bridal suite. I blocked off rooms and booked the bridal suite in February before my August wedding. Some guests complained about the price and found their own accommodations, but not without airing their grievances to me first. I didn't think the price was that bad, $70 per night for that caliber of hotel sounded like a good rate. The guests who did stay there LOVED it as there was a continental breakfast and The Reef waterpark for the kids to play at during the days. They appreciated the kid-friendly enviornment and were happy to have a way to occupy the little ones without having to drag them all over Billings. When I called to see how the whole bridal suite was going to work, they told me they lost our contract and that both the bridal suites had been rented. I was pretty perturbed at this since both were booked after me. After emailing them my contract and then arguing with the manager for an hour to get it straightened out they finally relented and gave us a normal suite to use for the night. It was lovely and they provided champagne and strawberries, but it would have been nice to have the in-floor jacuzzi tub. I gave it a three-star just from dealing with the manager. Even though I presented him with a paid reservation, he only want to give us a normal king-sized room without charging us less (I paid $126 for the suite). My cousin who is a great negotiator had to get involved in the end. It was a headache to deal with right before the wedding. My advice would be to call them a month to two weeks before if you pre-book the bridal suite."

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